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SD-WAN vs VPN: How Many Tunnels Do You Need?

A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured or weakly protected networks like those at public libraries and coffee shops.

From a business perspective, VPNs keep business data secure when employees work with sensitive material like trade secrets and proprietary information. VPN tunnels are also instrumental, as they provide users with an encrypted connection between their device and the internet.

However, given the enriched data flow and volumetric information brought on by VPNs, you and/or your IT team should still monitor them regularly. The technical feedback you can gather by doing so will help you finetune and configure your VPN connections for optimal performance.

As an alternative to VPNs, SD-WAN (Software-Defined Wide Area Network) offers businesses many more use cases. For instance, organizations that lean heavily on Voice over Internet Protocol (VoIP) phone services can use it to simplify enterprise-scale network management.

What problems does SD-WAN solve?

I’m assuming most people interested in this post are comfortable with networking basics, like WAN (Wide Area Network) that spans a large geographic area, connecting multiple local networks (LANs) across cities, countries, or even continents. So we’re going to skip the basics. If not, check out this guide on essential networking fundamentals before continuing on.

SD-WAN represents a logical progression from traditional WAN, providing benefits like dynamic traffic management with centralized control. It allows users to deploy different connection types interchangeably by using software to abstract the network layer.

The fundamental benefit of SD-WAN over traditional WAN is its ability to intelligently route traffic across multiple connection types, optimizing performance, reducing costs, and providing greater flexibility and scalability.

SD-WAN offers businesses improved network performance, cost savings, enhanced security, and greater agility by enabling dynamic, intelligent traffic routing across diverse connection types, making it a more scalable and flexible solution compared to traditional VPNs.

Let’s walk through why

Traffic optimization and improved network efficiency

A key advantage of SD-WAN is its ability to avoid vendor lock-in by using a virtualized architecture, allowing businesses to combine various transport services. Unlike traditional network infrastructure, which is often rigid and hardware-dependent, the best SD-WAN vendors give organizations the flexibility to optimize bandwidth across multiple connection types, such as broadband, mobile, Wi-Fi, and satellite.

This flexibility enables network administrators to prioritize critical traffic more effectively, reduce reliance on centralized data centers by eliminating backhauling, and create more efficient, direct routing paths to improve overall network performance.

Providing cost-effective solutions

Even though WAN connectivity has been around for a while, one of its peskiest challenges has always been figuring out how to connect widely dispersed data centers in a cost-effective manner. Technologies like MPLS (Multiprotocol Label Switching), for instance, provided a respite — especially for organizations operating in rugged environments—but MPLS often brings a huge cost disadvantage.

SEE: Discover other reasons to avoid MPLS and better alternatives. 

SD-WAN, however, is more practical (to deploy) and much less expensive than MPLS because it doesn’t require specialized equipment to conduct routing over the internet.

Another cost-effective aspect of using SD-WAN is its ability to aggregate multiple, less expensive internet connections (such as broadband, LTE, and Wi-Fi) to create a more reliable and efficient network. This reduces the need for expensive, dedicated leased lines or private WAN circuits, allowing businesses to use more affordable and flexible transport services while maintaining high performance.

Increased control through application-level visibility

Nothing jams up the efforts of network administrators and cybersecurity professionals more than a lack of control over their organization’s online traffic.

That said, the application-level visibility provided by SD-WAN allows you to control traffic more effectively.

For instance, SD-WAN allows administrators to fine-tune Quality of Service (QoS) by prioritizing VoIP traffic over less critical data, ensuring consistent call quality. With real-time monitoring and dynamic traffic routing, SD-WAN can adjust network paths to avoid congestion, and ensure optimal performance for VoIP applications even during peak usage times.

Centralized management

SD-WAN is the network tool of choice for enterprises with multiple office branches that want to maintain a centralized oversight.

In general, a ton of network administrators face the challenge of having to orchestrate a gauntlet of deployed devices and endpoints, so

SD-WAN is a logical choice because it makes networks more manageable and cost-effective. With centralized management to handle data packets and workflows between branches, network operations are simplified company-wide.

Cybersecurity administration

Because of its centralized network management, SD-WAN allows you to deploy uniform security measures including dynamic encryption tunnels, IP security (IPsec), and next-generation firewalls (NGFW) to ensure that all traffic is protected. Additionally, SD-WAN offers advanced features like network segmentation, which isolates critical parts of the network to reduce risk, and intrusion protection to detect and block potential threats.

These built-in security features work together to provide end-to-end encryption, making SD-WAN a powerful solution for defending against network security threats, especially in environments with remote or distributed teams. By simplifying the process of managing network security, SD-WAN makes it easier for IT teams to protect sensitive data and maintain compliance with industry regulations.

What Problems Does a VPN Solve?

A VPN safeguards online activity by providing a measure of intrusion protection against unauthorized third parties and other rogue actors. They use encrypted data transmission to prevent the intercepting and eavesdropping of connections that can occur via packet sniffing and other snooping tactics.

The best enterprise VPN services achieve this protection through VPN tunneling, which creates an encrypted connection between the user’s device and the endpoint or remote server they are accessing. If you are potentially in the market for SD-WAN, I’d start with the enterprise VPN tools first, though you may be able to get by with the one of the best VPN solutions for small business if only a handful of your employees require the extra protections.

On the private side of things, everyday consumers use VPNs for streaming and non-commercial purposes.

Privacy and anonymity

A major role of VPNs is to provide users anonymity by hiding their identity and online activity. To achieve this, a VPN creates a private digital network from a public connection to mask the user’s IP address, making it difficult for anyone to track their internet activity.

Avoiding censorship

A VPN allows users to view content from anywhere in the world. As a result, users can access forbidden websites due to censorship or geo-restrictions. VPNs are legal in the United States, but this is not true in all countries.

Avoiding censorship and surveillance is a common practice for dissenting individuals and journalists residing in authoritarian regimes. It’s also common for people who want to stream shows that are blocked or too expensive where they live.

In addition to hiding your identity anonymously, VPNs also obscure your location by redirecting traffic through encrypted, remote servers. A good VPN ensures the user’s online activity remains invisible to their internet service provider (ISP), but it doesn’t always happen that way with all VPNs.

Providing stringent cybersecurity requirements

VPNs encrypt all data that moves through your network, fortifying and boosting an organization’s cybersecurity profile. They also minimize the effectiveness of Man-In-The-Middle (MITM) attacks, especially when employees are working remotely outside of their corporate networks. This safeguards corporate data from falling into the wrong hands if a staff member unknowingly works from a vulnerable or insecure connection.

Lastly, besides ordinary marketplace uses, many (if not all) national militaries deploy some kind of VPN for secure communication as a foundational part of their tactical kit.

Remote access connectivity

Users working off-site can use client-to-site VPNs on their personal devices to access their organization’s resources from a remote server. Naturally, remote access like this typically requires them to provide authentication credentials before they are granted access to company resources.

Setting up a remote access VPN is beneficial because you can utilize it for personal and professional purposes.

SEE: Learn more about the different types of VPNs and when to use them.

Network linking across multiple sites

Large and complex organizations often use site-to-site VPNs to scale their businesses. These VPNs enable them to combine and connect multiple internal networks across different locations within their organizations.

Intellectual property protection

VPNs enhance data security by preventing data interception in transit. This is key for safeguarding intellectual property such as trade secrets, industrial designs, and proprietary information — especially when companies need to share it with third parties and contractors.

SEE: Discover more ways to protect and secure your data.

Challenges managing access at scale with VPN vs SD-WAN

The biggest concerns with large-scale VPN deployments are performance bottlenecks from too many users, network latency issues caused by centralized traffic routing, and managing tunnels, as maintaining thousands of secure connections can overwhelm VPN servers and IT teams.

While VPNs have been a foundational tool for remote access, they face significant limitations as organizations grow. Here are the key challenges of scaling VPNs and why solutions like SD-WAN are becoming more critical for modern networks.

Scalability bottlenecks and tunnel overload:

VPNs struggle to handle large numbers of simultaneous connections, resulting in network congestion and degraded performance. Managing thousands of VPN tunnels can overwhelm servers and IT teams, creating bottlenecks that slow down critical applications and user access.

Performance and application latency:

VPNs route traffic through centralized servers, which introduces delays, especially when accessing cloud-based apps or services. This extra routing increases latency, reduces productivity, and impacts the performance of real-time applications like VoIP phone systems and video conferencing.

SEE: Learn how to future-proof your VoIP phone system

Security gaps in modern environments:

SD-WAN’s software overlay integrates well with modern security strategies like Zero-Trust Network Access (ZTNA) , offering a secure foundation for remote and hybrid workforces. Traditional VPNs rely on perimeter-based security models that don’t account for cloud services, IoT devices, or widespread remote work. They lack built-in tools like traffic inspection, micro-segmentation, and identity-based access controls, leaving organizations vulnerable to modern threats.

Connectivity flexibility and resource management:

Unlike VPNs, SD-WAN allows you to consolidate and control traffic across multiple networks, dynamically routing traffic based on conditions like bandwidth utilization to avoid congestion and packet loss. Its flexible, virtualized infrastructure lets IT teams make rapid changes within minutes, optimizing both performance and resource allocation.

What about both VPN and SD-WAN?

As organizations grow, the limitations of VPNs — like congestion, latency, and security gaps — become more obvious. While SD-WAN offers improved scalability, performance, and flexibility to meet the needs of modern networks, many businesses are combining both VPNs and SD-WAN alongside other security technologies. This approach helps companies balance the strengths of each solution, providing secure and reliable connectivity for remote and hybrid teams.

Looking ahead, cybersecurity trends indicate that organizations will increasingly adopt integrated network solutions that blend SD-WAN, VPNs, and advanced security models like zero-trust to stay agile, secure, and ready for future growth.

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OTT Releases This Week (Dec 16-Dec 21): Girls will be Girls, Zebra, Yo Yo Honey Singh: Famous, and More!

This week of December is ready to offer viewers a dynamic mix of drama, action, documentaries, and comedy across popular streaming platforms. Viewers can explore powerful personal journeys, gripping war stories, and heartwarming narratives, while thrilling action adventures and fantasy epics promise edge-of-your-seat entertainment. Stand-up specials and reality competition series bring laughter and suspense, while animated features provide family-friendly fun for all ages. With gripping stories of resilience, love, and friendship, this month’s lineup blends heartfelt drama, historical accounts, and high-octane adventures.

New OTT Releases This Week (December 16 – December 21)

Check out the popular OTT releases for this week:

Girls Will Be Girls

  • Release Date: December 16
  • Genre: Drama
  • Where to Watch: Prime Video
  • Cast: Kani Kusruti, Preeti Panigrahi, Kajol Chugh, Kesav Binoy Kiron, Jitin Gulati, Devika Shahani, Akash Pramanik, Nandini Verma, Aman Desai, Pradeep Kapoor

A heartfelt coming-of-age drama following 16-year-old Mira and her complex bond with her mother. Set in a Himalayan boarding school, the story explores themes of teenage love, mother-daughter dynamics, and societal views on female desire. This Indo-French co-production premiered at the 77th Cannes Film Festival.

Zebra

  • Release Date: December 20
  • Genre: Thriller
  • Where to Watch: Aha
  • Cast: Priya Bhavani Shankar, Jeniffer Piccinato, Satyadev Kancharana, Dhananjay, Amrutha Iyengar, Urvashi Rautela, Sathyaraj, Kalyani N, Satya, Sunil, Suresh Chandra Menon

This Telugu-language thriller revolves around a man whose life takes a chaotic turn when Rs 5 crore is mistakenly deposited in his account. A suspenseful cat-and-mouse chase ensues, and the film is a must-watch for fans of financial crime thrillers.

Yo Yo Honey Singh: Famous

  • Release Date: December 20
  • Genre: Documentary
  • Where to Watch: Netflix
  • Cast: Yo Yo Honey Singh

This documentary takes a deep dive into the rise, fall, and comeback of the iconic rapper Honey Singh. Directed by Mozez Singh, it offers an insightful look into his life and the legacy of his musical career.

Spy x Family Code: White

  • Release Date: December 21
  • Genre: Animation, Action, Comedy
  • Where to Watch: Netflix

A winter getaway for the Forger family becomes a web of secrets as their hidden lives are exposed. Loid and Yor hide their spy and assassin roles, while their telepathic daughter, Anya, becomes entangled in a mission that could endanger world peace.

What If…? Season 3

  • Release Date: December 22
  • Genre: Animation, Superhero
  • Where to Watch: Disney+ Hotstar

Marvel’s animated series returns for its third season, exploring alternate realities where familiar MCU characters face unexpected twists and form new alliances, narrated by The Watcher.

Moonwalk

  • Release Date: December 20
  • Genre: Comedy
  • Where to Watch: JioCinema
  • Cast: Meenakshi Raveendran, Sanjana Doss, Thushara Pillai, Nainita Maria, Thonnackal Jayachandran, Manoj Moses, Arjun Manilal, Sreekanth Murali, B. Siddharth, Sreekumar R Nair, Anunath, Appu Ashary, Sujith Prabhakar, AkhilSamVijay, Anyra Dayaseelan, Rishi Kainikkara

A quirky comedy that pits two thieves, Tarik and Maddy, against each other in a bizarre heist challenge. Hilarious twists, a love triangle, and a legendary cellmate make this a fun watch.

The Six Triple Eight

  • Release Date: December 20
  • Genre: Historical Drama
  • Where to Watch: Netflix
  • Cast: Kerry Washington, Ebony Obsidian, Oprah Winfrey, Sarah Jeffery, Moriah Brown, Milauna Jackson, Kylie Jefferson, Gregg Sulkin, Pepi Sonuga, Jay Reeves, Shanice Williams, Dean Norris, Sam Waterston, Susan Sarandon, Austin Nichols, Lyne Odums, Jeanté Godlock, and more

This inspiring film tells the true story of the 6888th Central Postal Directory Battalion, the only all-Black women’s Army Corps unit deployed overseas during WWII. It celebrates the courage and resilience of these women, starring Kerry Washington.

Pallotty 90’s Kids

  • Release Date: December 18
  • Genre: Drama
  • Where to Watch: Manorama Max
  • Cast: Ajisha Prabhakaran, Niranjana Anoop, Arjun Ashokan, Balu Varghese, Saiju Kurup, Sudhi Koppa, Dinesh Prabhakar, Maria Prince, Adhish Praveen, Abu Valayamkulam

An award-winning Malayalam film that captures the nostalgia of 1990s Kerala. The heartwarming tale of childhood friendships is a must-watch for anyone longing for a trip down memory lane.

Aaron Rodgers: Enigma

  • Release Date: December 17
  • Genre: Documentary
  • Where to Watch: Netflix

This sports docuseries chronicles NFL star Aaron Rodgers’ recovery from an Achilles injury, reflecting on pivotal moments in his career and his journey back to the game.

Ronny Chieng: Love to Hate It

  • Release Date: December 18
  • Genre: Stand-up Comedy
  • Where to Watch: Netflix

Malaysian comedian Ronny Chieng returns with a standup special, discussing the darker sides of men’s self-help, fertility treatment fiascos, and scam-sensitive parents in his sharp, engaging style.

The Manny Season 2

  • Release Date: December 18
  • Genre: Romantic Comedy
  • Where to Watch: Netflix
  • Cast: Sandra Echeverría, Iván Amozurrutia, Diana Bovio, Josemaría Torre Hütt, Anthony Giulietti, Alexander Tavizón, Cassandra Iturralde, Moisés Arizmendi, Eugenio Montessoro, Maru Bravo, Alfredo Huereca, Matias Desiderio, María Gonllegos, Sara Isabel Quintero, Pamela Almanza, Goretty Tello, Ivanna Castro

The romantic comedy-drama returns with Gabriel and Jimena crossing paths once again, this time with more passion and intrigue. Will they give love another shot?

Julia’s Stepping Stones

  • Release Date: December 18
  • Genre: Documentary
  • Where to Watch: Netflix

A short documentary about Oscar-winning filmmaker Julia Reichert, highlighting the social, personal, and economic forces that shaped her successful career.

Beast Games

  • Release Date: December 19
  • Genre: Reality Show
  • Where to Watch: Amazon Prime Video

Hosted by Jimmy Donaldson (MrBeast), this competitive reality show features over 1,000 contestants battling in various games for a record-breaking prize of $5 million.

The Secret Lives of Animals

  • Release Date: December 19
  • Genre: Documentary
  • Where to Watch: Apple TV+

This documentary showcases rare footage of animal behaviour across 77 species from different parts of the world, offering fascinating insights into their intelligence and adaptability.

Ferry 2

  • Release Date: December 20
  • Genre: Crime, Thriller
  • Where to Watch: Netflix
  • Cast: Huub Stapel, Frank Lammers, Hamza Othman, Aiko Beemsterboer, Marouane Meftah, Huub Smit, Monic Hendrickx, Jonas Smulders, Tobias Kersloot

The sequel to Ferry, this film follows the former drug lord Ferry Bouman as he struggles to maintain peace in his life when ghosts from his past catch up with him.

UniverXO Dabiz

  • Release Date: December 20
  • Genre: Documentary
  • Where to Watch: Netflix

Follow renowned Michelin-star chef Dabiz Muñoz as he faces life-changing decisions regarding the future of his renowned restaurant.

Umjolo: Day Ones

  • Release Date: December 20
  • Genre: Romantic Comedy
  • Where to Watch: Netflix
  • Cast: Trix Vivier, Khumbulani Kay Sibiya, Menzi Biyela, Sibusisiwe Jili

A romantic comedy about best friends Zanele and Andile, whose lives take a dramatic turn when Andile gets married. Is Zanele stuck in the friend zone?

Boy Kills World

  • Release Date: December 20
  • Genre: Action, Comedy
  • Where to Watch: Lionsgate Play
  • Cast: Bill Skarsgård, Jessica Rothe, Andrew Koji, Yayan Ruhian, Famke Janssen, Cameron Crovetti, Michelle Dockery, H. Jon Benjamin, Brett Gelman, Jane de Wet, Nicholas Crovetti, Sharlto Copley, Isaiah Mustafa, Copeland Quinn, Inge Beckmann, Dawid Szatarski, Shane John Kruger, Martin Munro, Frances Sholto-Douglas, Kevin Otto

A deaf man, Boy, embarks on a violent quest to avenge his family’s murder. With intense training, he sets out to kill the person responsible—will he succeed?

Feludar Goyendagiri: Bhuswargo Bhoyonkawr

  • Release Date: December 20
  • Genre: Thriller
  • Where to Watch: Hoichoi
  • Cast: Rajatava Dutta, Riddhi Sen, Sawon Chakraborty, Debesh Chatterjee, and Aniruddha Gupta

Feluda returns for a new investigation in Kashmir, where he becomes entangled in a web of murder and deceit in this thrilling drama, directed by Srijit Mukherji.

Thelma

  • Release Date: December 21
  • Genre: Drama, Action, Comedy
  • Where to Watch: JioCinema

This action-packed comedy-drama follows 93-year-old Thelma as she embarks on a quest to reclaim $10,000 stolen by a con artist posing as her grandson.

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Samsung next-gen OLED TVs’ leak, and there’s a surprise in the name and a tempting new size

Samsung OLED model numbers for 2025 may have leaked It reveals sizes as well as names Models are moving from D to F and we don’t know why It’s quite common for new tech to leak when it’s submitted to regulatory bodies for approval: the databases of those bodies are typically open to the public, and that means eagle-eyed tech watchers can often find new model numbers and other details well in advance of any official launch. And it looks like three Samsung smart TVs have just arrived on one of those databases with a surprising change. According to DisplaySpecifications (via Notebookcheck), there are references to multiple new Samsung OLED TVs in the South Korean regulatory database with a product code ending in F, rather than the D used for 2024 TVs: the S85F, the S90F and the S95F. And that raises an interesting question: what happened to the E TVs? What the F? The current crop of Samsung TVs have model designation D, such as the Samsung S90D OLED. But according to the records in the database, Samsung is skipping E altogether. We have no idea why. The original actually report suggests that the S85F TV may use QD-OLED panels in some cases, but we’d be surprised if that’s the case: the S85 models are usually W-OLED to keep them affordable and we’d be amazed if that changes in 2025 We’re expecting the S90F to continue to use a mix of QD-OLED and W-OLED in different sizes in 2025, based on the sizes listed here. According to the report, you can expect the S85F series to come in 55, 65, 77 and 83 inches in the US and from 55 to 77 inches in Europe. The S90F will come in sizes from 48 to 83 inches in the US and the same in Europe; and the S95F series will range from 55 to 83 inches in the US and Europe. If you’ve been following the sizes of the Samsung S95D, you might note that the 83-inch size is new here, and since Samsung doesn’t mix QD-OLED and W-OLED panels in this model, it suggests that the leak of an 83-inch QD-OLED last month from Samsung’s own parts database is going to result in a new size of elite TV. Sign up for breaking news, reviews, opinion, top tech deals, and more. There’s no information about these TVs beyond the surprise name jump and the sizes, but we’re expecting to see the new models unveiled at CES 2025. Samsung’s had a great run among the best OLED TVs, so we’re excited to see the new models. You might also like

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New Study Challenges Planet Formation Models with PDS 70b’s Chemical Mystery

New research on PDS 70b, a forming exoplanet located approximately 400 light-years away in the constellation Centaurus, suggests that prevailing models of planet formation may require revision. According to a study published in Astrophysical Journal Letters, astronomers found a mismatch between the chemical composition of the planet’s atmosphere and the surrounding protoplanetary disk from which it emerged. The discovery has led researchers to reconsider established theories regarding how planets accumulate their mass and elements during formation.

PDS 70b’s Unique Characteristics

The planet, part of a two-planet system, is nearly three times the size of Jupiter and orbits its host star at a distance comparable to Uranus’ position in the solar system. Researchers believe PDS 70b has been gathering material for around 5 million years and may be nearing the end of its formation phase. Using the Keck II telescope in Hawaii, scientists examined its atmosphere for carbon monoxide and water, which provided insights into its carbon and oxygen levels—key indicators of planetary origins.

Discrepancy in Chemical Composition

Findings revealed that the planet’s atmosphere contains significantly less carbon and oxygen than expected. According to Dr Chih-Chun Hsu, postdoctoral researcher at Northwestern University and lead author of the study, in a statement, this discrepancy highlights potential oversimplifications in the widely accepted models of planetary formation.

Theories Behind the Unexpected Results

The researchers proposed two possible explanations. One suggests that PDS 70b incorporated most of its carbon and oxygen from solid materials such as ice and dust, which released these elements during evaporation before being integrated into the planet. Dr Jason Wang, assistant professor at Northwestern University and co-author of the study, pointed out in a statement that this process could significantly alter the carbon-to-oxygen ratio. Alternatively, the protoplanetary disk might have undergone recent enrichment in carbon, a scenario supported by certain formation models.

Future observations of the second planet in the system, PDS 70c, are expected to provide further data to refine understanding of planetary formation processes. Scientists emphasise the need to study more systems like this to establish broader insights into planet formation mechanisms.

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Ripple Debuts RLUSD Stablecoin with Former RBI Chief Raghuram Rajan on Advisory Board

Android 16 Developer Preview 2 Improves Battery Life, Adds Fingerprint Unlock on Pixel With Screen Off: Report

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Vivo Tipped to Launch Mid-Range Compact Phone With Dimensity 9 Series Chip Next Year

Vivo unveiled its X200 series this year with a new compact variant — Vivo X200 Pro Mini. However, while the Vivo X200 and Vivo X200 Pro saw a global launch, the Mini remained exclusive to China. Recently, a rumour coming out of China hints that the company is planning to unveil a smaller-screen mid-range smartphone in the coming year. This model is said to be powered by a MediaTek Dimensity 9 series chipset and could include a 50-megapixel primary rear camera sensor.

Vivo’s Compact Mid-Range Smartphone

Popular tipster Digital Chat Station on Weibo opined (via) that Vivo is gearing up to unveil a compact mid-range smartphone next year. The upcoming handset is tipped to run on a MediaTek Dimensity 9 series chip and pack a 6.31-inch 8T LTPO screen with 1.5K resolution. The Vivo X200 Pro Mini has a similar 6.31-inch 1.5K LTPO AMOLED display and a MediaTek Dimensity 9400 SoC under the hood.

The purported compact mid-range Vivo smartphone is tipped to feature a 50-megapixel primary rear camera and a telephoto sensor. It is said to carry a silicon battery. The Vivo X200 Pro Mini has a similar Zeiss branded triple rear camera unit comprising a 50-megapixel Sony LYT-818 sensor main camera and a 50-megapixel periscope tele-macro camera. It houses a 5,800mAh battery with 90W wired charging support.

The Vivo X200 Pro Mini was launched in China in October this year with a starting price tag of CNY 4,699 (roughly Rs. 56,000) for the 12GB RAM + 256GB storage variant.

The Vivo X200 Pro and Vivo X200 were launched in India and other global markets in December after their initial debut in China. The brand skipped the Mini model for the international markets.

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Lenovo Yoga Slim 7i Aura Edition With Intel Lunar Lake Processor Launched in India: Price, Specifications

Lenovo Yoga Slim 7i Aura Edition was launched in India on Tuesday. The latest laptop from the Chinese company boasts the new Intel Core Ultra series 2 processor dubbed Lunar Lake. It supports artificial intelligence (AI) capabilities courtesy of a dedicated neural processing unit (NPU) and is a certified Microsoft Copilot+ PC. The laptop sports a 2.8K IPS screen, Wi-Fi 7 support, 1TB of SSD storage, and runs on Windows 11 Home edition.

Lenovo Yoga Slim 7i Aura Edition Price in India

Lenovo Yoga Slim 7i Aura Edition price in India starts at Rs. 1,49,990 and is offered in a single Luna Grey colourway. It is available to purchase from Lenovo.com, Lenovo Exclusive Stores, e-commerce websites, and other offline retail stores. It comes with a complimentary 2-month membership to Adobe Creative Cloud.

The company says its newest laptop is also offered as a ‘Custom to Order’ (CTO) option which enables the buyer to tailor its features such as the processor, operating system, and storage as per their requirements. This service is exclusively available via the brand website.

Lenovo Yoga Slim 7i Aura Edition Specifications

Lenovo Yoga Slim 7i Aura Edition is equipped with a 2.8K (2880 x 1800 pixels) IPS touchscreen display with a 120Hz refresh rate and 500 nits of peak brightness. It has 100 percent DCI-P3 colour gamut coverage. The laptop gets a 1080p Full HD IR camera with E-Shutter.

The Yoga Slim 7i Aura Edition is powered by Intel Core Ultra Processor Series 2 (codenamed Lunar Lake), paired with 32GB of LPDDR5X RAM operating at 8533MHz, and 1TB of onboard M.2 PCIe Gen4 SSD storage. It also gets a dedicated neural processing unit (NPU), supporting up to 120 trillion operations per second (TOPS). The NPU alone offers 45 TOPS of AI performance. The laptop offers an 8-core hybrid architecture and a high-performance GPU.

You get features such as Smart Modes which dynamically adjust the performance and system settings depending on the workload. Its Attention Mode blocks distracting websites and helps users focus, while the Smart Share enables AI-driven image sharing between smartphones and laptops, supporting both Android and iOS platforms. The Lenovo Yoga Slim 7i Aura Edition comes with eye wellness and posture warnings to combat fatigue.

The laptop comes bundled with a range of AI features such as low light enhancement, virtual presenter, and background blur for video calls. There’s also a Shield Mode which is claimed to safeguard privacy with privacy alerts, privacy guard, and auto prompt VPN.

In terms of connectivity, the Lenovo Yoga Slim 7i Aura Edition is equipped with Wi-Fi 7, Bluetooth 5.4, and Thunderbolt 4 ports. It packs a 4-cell 70Whr battery.

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Amazon Fire TV devices get two big hearing aid upgrades for family streaming

Amazon’s flagship Fire TV Omni Mini LED TV series will now support Dual Audio. This feature will allow it to stream sound to a supported hearing aid and through the TV speakers. A raised QR Code with access to setup instructions is being included within select Amazon Device packaging. Amazon’s had a pretty packed few months – including new Kindles, a Fire TV Stick refresh, and an entry into Mini LED TVs – and is now debuting a new accessibility feature, expanding another, and highlighting an accessible addition for some product packaging. A variety of Fire TV devices already support the ability to beam audio directly to hearing aids thanks to support for the Audio Streaming for Hearing Aids (ASHA) protocol. Amazon’s latest move, though, is dubbed “Dual Audio” and is exclusive to the Fire TV Omni Mini LED TV series for now – with this, you can send audio using ASHA to a hearing aid and audio through the TV’s speakers. This is the first time a Fire TV device can send audio out in two streams. This way, if you’re wearing a hearing aid, you can watch TV with family members and have it be a communal experience without any delays. It’s exciting to see this launch for the Fire TV Omni Mini LED TV series, but I do hope Amazon can expand this to other Fire TV devices as well – be it a Fire TV 4-Series model or a streaming stick. (Image credit: Amazon) A software update will be required to enable this, and it will start rolling out to the Fire TV Omni Mini LED TV series in the ‘coming weeks.’ Once it’s installed, you’ll be able to turn on ‘Dual Audio’ in Settings under Accessibility. You’ll pair a compatible hearing aid with the TV to start the process, and then with it, you can have audio through the aid as well as the TV speakers. After that first setup, you can also use quick settings to turn the feature on and off. More broadly, beyond just the Fire TV Omni Mini LED TV series, Amazon is expanding the types of hearing aids that can be paired with its Fire TV family of devices. Now supported via the audio streaming protocol for hearing aids are Widex Moment Behind-The-Ear (BTE) and Receiver-In-Canal (RIC) aids. BTE and RIC hearing aids will be supported on all ASHA-enabled Fire TV devices like the Omni TV lineup, Fire TV Cube, and the 2- and 4-Series Fire TV models. (Image credit: Amazon) Beyond support for more types of hearing aids and Dual Audio on the Fire TV Omni Mini LED TV series, Amazon has also added a tactical-marked, raised QR code inside the packaging of select devices. The QR code, which features raised dots, is designed to help customers who have low vision or are blind easily access quick setup guides and other support documents. You’ll scan the QR code and be taken to these; the raised QR code is found on the “top left corner on the back panel of the device Quick Start Guide” inside the packaging. It’s not found on every device that Amazon makes, but it is found on some of the new Kindles – Colorsoft, Paperwhite, and Scribe – the Fire TV Soundbar and Soundbar Plus, Fire TV Omni Mini-LED Series, Echo Spot, Echo Show 15, and Echo Show 21. Sign up for breaking news, reviews, opinion, top tech deals, and more. You might also like

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Ancient Human Remains Reveal Brutal 4,000-Year-Old Massacre in Somerset

The discovery of 4,000-year-old human remains at Charterhouse Warren in Somerset has unveiled a harrowing chapter of British prehistory. The analysis of over 3,000 bone fragments belonging to at least 37 individuals, ranging from newborns to adults, has indicated an unprecedented level of violence. The findings, published in Antiquity, revealed evidence of scalping, decapitation, defleshing, tongue removal, evisceration, and signs of cannibalism. Researchers have suggested that these acts represent a dark episode of social and political violence in the Early Bronze Age, estimated between 2200 and 2000 B.C.

Evidence of Brutality

As per reports, the bone analysis conducted by Rick Schulting, an archaeologist at the University of Oxford, and his colleagues, highlighted violent deaths, with 30 percent of skulls showing fractures sustained around the time of death. Approximately 20 percent of the bones bore cut marks inflicted by stone tools, indicating post-mortem actions. Decapitation was confirmed in six individuals based on damage to cervical vertebrae, while marks on jawbones and ribs suggested tongue removal and evisceration. Evidence of crushing fractures on small bones pointed to human chewing.

Unclear Motivations Behind the Violence

According to the research team, these actions do not align with any known Bronze Age funerary practices. The scale of violence and the number of victims suggest a massacre. The study speculated that the brutality could have been retaliatory or related to violations of social norms, possibly reflecting intense political motives. Anna Osterholtz, bioarchaeologist at Mississippi State University, remarked in an email to Live Science that violence of this nature often served a social function, influencing group identity and relationships.

Possible Connection to Disease

Teeth from two child victims contained traces of Yersinia pestis, the bacterium responsible for the plague. This discovery has led researchers to propose that fear linked to illness may have played a role in escalating tensions within the community. Work on the remains continues, with researchers aiming to further unravel the events surrounding this grim episode of British prehistory.

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New Study Finds Axons May Resemble ‘Strings of Beads’ Instead of Smooth Lines

Recent research has called into question the traditional understanding of axons, the message-sending fibres of neurons, suggesting that these structures may not always be smooth and cylindrical. A study published on December 2 in Nature Neuroscience observed that axons can resemble strings of beads rather than uniform lines. This discovery was made by researchers at Johns Hopkins University School of Medicine using a high-pressure freezing method for imaging axons from mouse brains.

According to Dr Shigeki Watanabe, a cell biologist and neuroscientist at Johns Hopkins, traditional preservation techniques often alter the shape of tissues, leading to discrepancies in observations. As per a report by ScienceNews, he explained that the freezing method they employed better preserves the natural structure, likening the process to freezing grapes instead of drying them into raisins. Electron microscopy revealed rotund blobs connected by thin tubes, a feature not previously studied systematically.

Physical Mechanics Behind Axonal Pearling

Reportedly, the beaded structure of axons, also known as nanoscopic varicosities, was explained by Watanabe as a result of physical mechanics. Creating this shape requires less energy than maintaining a smooth cylindrical structure. The researchers believe that the shape of axons might influence the speed of signal transmission and vice versa. Preliminary data also suggest that myelinated axons, which are coated in insulating material, may exhibit similar patterns.

Scepticism and Future Investigations

Pramod Pullarkat, a physicist from the Raman Research Institute in Bengaluru, expressed caution regarding these findings. In his statement, he emphasised that while the data is compelling, more evidence is needed to confirm this phenomenon across different conditions. He highlighted that axons grown in laboratory settings often appear smooth, which raises questions about whether the observed structures are a subset or artefacts of the imaging process.

Further studies are planned to investigate whether these beaded axons are influenced by factors such as sleep or other changes in the brain’s environment. Researchers aim to explore axonal structures in living brains to verify these findings and understand their broader implications.

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RPA Contact Center: What Grindy Tasks Can it Get Rid Of?

RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with its ability to improve efficiency gains in business operations. RPA uses software bots to automate tasks, eliminating the need for people to perform manual labor and other tasks that involve rote, repetitive processes.

RPA is deployed in many IT settings and is ideally suited for contact centers, which are intensely customer service-focused environments.

The clear case for RPA in contact centers

RPA bots act in place of human operators, having first gained prominence in the manufacturing industry where low-skilled, labor-intensive tasks were highly prevalent. The introduction of RPA bots was not necessarily to replace human labor, but to displace and reallocate it for more productive endeavors.

In places like contact centers, for instance, they do a lot of the repetitive and boring tasks so that human agents are free to focus on more creative, value-adding tasks.

Typically, RPA bots work using an API, but they can also function and interact at a graphical user interface layer to execute complex workflows.

While RPA accelerates productivity, not all tasks, processes, or environments are ideal for process automation.

RPA is primarily used for the following:

  • Tasks with standardized processes and functions that are predominately rule-based.
  • Mundane tasks that are labor-intensive and time-consuming.
  • Jobs that operate in reliable, data-rich, and data-driven environments.
  • Workplaces that process high-volume, monotonous tasks and need consistent handling without experiencing diminishing returns.
  • Business processes that use well-defined, standardized data sets that are easy to structure and categorize.
  • Tasks that deal with a large volume of digitized data that’s adequately readable.

After selecting the right vendor, deploying robotic process automation requires capturing the steps you want to automate, executing the pilot process with your preferred vendor, and then implementing it.

When a contact center deploys one or many automated bots, it allows the center to scale its operations while delivering high-volume processes swiftly, accurately, and consistently without a downgrade in quality or efficiency. Moreover, RPA bots provide these benefits at significant cost savings compared to human agents who would otherwise be wasted on menial tasks. Ultimately, they allow human capital to focus on tasks requiring intuitive judgment.

For contact center employees specifically, RPA can automate numerous workflow tasks that are part of a typical workday. These tasks rarely have an impact on customer satisfaction outcomes, so contact center employees benefit from having more time to focus on activities that are more productive.

Additionally, RPA technology can also streamline certain tasks and fortify data security practices for the company, taking some of that burden off the employees.

At the same time, RPA bots don’t need to take bathroom breaks and can work all day long without experiencing diminishing returns.

Unattended and attended bots

For the most part, contact centers use unattended bots that execute processes behind the scenes. These unattended RPA bots are primarily provisioned to tackle rule-based processes automatically, which allows them to automate back-office services at scale.

Meanwhile, attended RPA bots require human intervention and/or instruction to perform tasks, as they typically do things that depend on the knowledge and expertise of a contact center agent. For instance, an attended bot can act as a virtual assistant that is manually triggered to gather customer information while the agent interacts with a customer.

Furthermore, an assisted RPA bot can even take the information it gathers from an agent’s computer and fill in forms with personalized customer details during a call. This makes RPA bots especially useful for agents who deal with various support chats, Voice over Internet Protocol (VoIP) calls, and other routine data input processes.

The top opportunities for contact center RPA

Contact centers are filled with repetitive, time-consuming tasks that can drain efficiency and hinder customer satisfaction. RPA offers a powerful way to streamline these processes,  reduce errors from manual entry, and free up agents to focus on more valuable interactions.

Here are eight key opportunities where RPA can drive significant impact and transform operations

1. Enhanced customer verification

While traditional IVR systems are effective for basic customer authentication — such as verifying account numbers or PINs — RPA goes beyond simple queries to handle more complex, dynamic verification processes.

For example, RPA bots can:

  • Pre-validate customer information: Pull and cross-check data from multiple systems, such as CRM platforms and payment records, to ensure accuracy before escalating to an agent.
  • Handle conditional logic: Adapt verification steps based on the caller’s issue or account status. For example, if a payment dispute is flagged, RPA can pre-authorize verification layers like confirming recent transactions or linking a verified email.
  • Initiate advanced authorization: Request sensitive approvals, such as confirming account changes or processing refunds, without requiring the customer to repeat details to a live agent.

Beyond traditional identity verification, RPA also supports tasks like appointment confirmations. For businesses offering in-home services, RPA bots can proactively reach out to customers, verify service windows, and update scheduling systems — all without agent intervention.

This enhanced approach saves time, reduces friction for customers, and ensures agents are equipped with verified, up-to-date information when they step in to assist.

2. Automated self-service

Contact centers are often flooded with basic customer inquiries, like asking about product returns or how to file a warranty claim. These tasks don’t need a live agent, so they’re great candidates for automation.

A simple IVR phone tree can handle simple tasks, like pressing a number to check your account balance. However, IVR is limited in what it can do — if a customer needs to update their billing information, manage a return, or track an order status, it often can’t access the backend systems or process complex requests.

SEE: Learn best practices of setting up simple phone trees

RPA goes beyond that. For example, if a customer wants to return an item, an RPA bot can guide them through the return process, check the product’s return eligibility, and generate a shipping label — and this is all done without human assistance.

It can also assist with updating account details, processing refunds, or even tracking shipments by pulling data from multiple systems in real time. This not only makes things faster for customers, reduces the burden on agents, and helps you get call center queuing times down during peak hours.

3. Optimized agent support

RPA can greatly enhance the effectiveness of human agents in contact centers by streamlining repetitive tasks and providing valuable support during customer interactions.

For example, RPA can automatically route inquiries to the right agent based on their skills and workload, ensuring that customers are quickly connected to the best-suited person. This reduces wait times and helps agents focus on cases they are best equipped to handle. RPA goes beyond traditional skills-based IVR by automating both front-end and back-end tasks, such as gathering customer data and updating records in real time, while IVR systems focus primarily on routing calls or providing scripted responses.

Additionally, RPA can retrieve and display relevant call center knowledge base articles or troubleshooting steps in real time, enabling agents to resolve issues more quickly. It can also update customer records, log interaction details, and process back-office tasks like returns and refunds, all while the agent continues to assist the customer.

SEE: Learn how to create a call center knowledge base your agents love to use. 

By consolidating data from multiple systems and presenting it in an easily accessible format, RPA ensures that agents have all the necessary information to provide fast, informed, and personalized service, improving both efficiency and the overall customer experience.

4. Report preparation

Many contact centers need to produce reports for management to monitor the progress and evaluate key performance metrics.

While report preparation is a simple task for a human agent, it nevertheless requires a certain degree of decision-making that can distract agents from focusing on their daily workload. The process is also prone to error and takes significant time to carry out. Furthermore, it often compels agents to switch between multiple systems to generate data and run reports.

RPA can automatically gather and analyze contact center analytics, such as call volume, response times, and agent performance, to generate accurate, real-time reports without manual input, saving time and reducing errors.

RPA bots can rely on quick, automatic, and rule-based provisioning to generate, analyze, and disseminate reports (often via email) to respective managers.

5. Integrating systems

Enterprise software applications are creatures of immense complexity. Only a few vendors have the expertise or resources to supply all the critical functionality needed, and no enterprise system is completely siloed. This means integrations with third-party apps are necessary for a unified system.

This task is hard for any type of business software, but with so many moving parts, contact center integration is notoriously difficult to get right.

RPA can simplify this by automating data transfers and workflow automation between systems like CRM, ticketing, and payment platforms. RPA ensures real-time updates, reducing errors, saving time, and providing agents with accurate, up-to-date customer information, ultimately enhancing the contact center customer experience.

SEE: Discover how to improve contact center CX without buying anything new. 

RPA’s ability to bridge system gaps allows contact centers to scale easily, integrating new tools or platforms without disrupting existing workflows. By automating system integration, RPA increases efficiency, reduces operational costs, and ensures a smooth, unified process across multiple systems, which leads to faster problem resolution and more personalized service for customers.

Although APIs make the task much easier, integrating various systems and workflows into your contact center is non-trivial. Using RPA, contact centers can integrate multiple systems without disrupting the underlying ecosystem.

6. Handling recurring and repeat calls

When a caller has to go through various transfers on a single call, it can be very irritating and detrimental to the overall customer experience.

RPA is a good resource to mitigate these occurrences, as it can keep track of particular issues surrounding a customer problem and relay that information to agents automatically. This helps agents understand the context surrounding a customer’s call or issue right away.

If necessary, RPA bots can also provide agents with a comprehensive customer profile at the click of a button so they can get a sense of an individual customer’s previous interactions.

This leads to a more personal and expedited communication process for the customer while also shortening the average call duration for the agent. This means customers are happier and agents aren’t wasting time transferring or answering calls they don’t need to.

In the end, RPA is an important contact center technology that streamlines routine call handling and improves operations. By automating tasks such as data retrieval, record updates, and providing real-time information to agents, RPA allows human agents to focus on more complex customer issues. This reduces wait times, enhances call efficiency, and ensures smoother interactions across channels. Additionally, RPA handles administrative tasks behind the scenes, enabling agents to resolve issues more quickly and creating a more seamless experience for both agents and customers.