T-Mobile is giving long-time customers a free line, but there are some catches

T-Mobile
recently

gave
away
free
voice
lines
for
some
users,
and
it
looks
like
the
company
isn’t
stopping
here.
Now,
the
carrier
is
reportedly
giving
away
free
lines
to
long-time
customers,
but
there
are
a
few
caveats.

According
to


The
Mobile
Report,
citing
multiple
sources
and
internal
documents,
T-Mobile
is
giving
away
a
free
line
to
eligible
customers
who
have
been
with
the
carrier
for
at
least
10
years.

However,
the
carrier
apparently
has
a
few
conditions
for
users:

Targeted
customers
active
as
of
March
10,
2015
who
are
on
eligible
rate
plans,
and
who
have
a
multi-line
account
with
at
least
2
paid
voice
lines
on
a
Family
Plan
and
no
more
than
one
free
or
discounted
lines
on
their
account,
can
get
a
free
voice
line
(via
monthly
bill
credits).

In
other
words,
you
don’t
qualify
for
this
offer
if
you
have
a
plan
targeting
certain
population
segments
(e.g.
55+,
first
responders)
or
if
you
already
have
two
or
more
free/discounted
lines.
The
outlet
also
reports
that
you
can’t
finance
a
device
on
the
free
line
(so
you’ll
need
to
bring
your
own
phone).
Furthermore,
you
can’t
cancel
your
existing
paid
lines
for
a
year
after
taking
advantage
of
this
offer.

The
Mobile
Report
adds
that
only
customers
notified
via
SMS
will
be
eligible
for
the
deal.
Finally,
customers
who
took
advantage
of
the
previous
line
offer
aren’t
eligible
for
this
offer
(and
vice-versa).

This
latest
promotion
indeed
comes
a
week
after
the
company
gave
away
free
lines
to
some
users
via
the
T-Life
app
“just
for
being
a
valued
customer.”
Customers
had
to
pay
a
$10
one-time
fee,
while
certain
plans
carried
taxes
and
extra
fees.

There
was

some
confusion
following
this
previous
offer.
Some
users
reported
that
they
were
able
to
claim
the
offer
despite
having
existing
free
lines.
Meanwhile,
other
people
reportedly
received
messages
saying
their
existing
free
lines
were
removed
after
claiming
the
new
one,
but
this
was
apparently
just
a
system
adjustment
by
T-Mobile.