Sky Stream or Glass not working? You’re not alone – Sky’s streaming services are down again
DA Gadgets It’s
not
been
a
great
month
for
some
Sky
Glass
and
Sky
Stream
subscribers,
and
presumably
not
for
Sky’s
techs
either:
the
broadcaster’s
streaming
services
have
suffered
a
second
bunch
of
technical
problems.
After
last
week’s
problems
where
some
users
couldn’t
turn
on
their
Sky
Glass
or
Sky
Stream
boxes,
for
which
the
recommended
fix
is
provided
here,
there’s
been
a
second
service
outage.
The
service
issues
only
affected
Sky’s
TV
streaming
services,
not
its
broadband,
mobile
or
satellite
TV
services.
This
time
the
problem
was
a
message
telling
users
that
they
needed
to
upgrade
their
subscription
to
watch
anything.
Sky
has
responded
online,
saying
that
“We
are
aware
that
some
of
our
Sky
Glass
and
Sky
Stream
customers
have
experienced
issues
where
their
devices
wouldn’t
turn
on.
Our
engineers
have
resolved
this”.
However,
the
fault
is
still
showing
as
current
on
the
system
status
page
and
judging
by
the
Sky
Glass
forums,
it
seems
that
some
customers
are
far
from
happy.
What
are
Sky
Glass
customers
saying
about
the
outages?
“Our
TV
was
down
for
over
five
days,”
one
user
posted
to
the
Sky
forums
this
morning,
asking
whether
Sky
would
be
compensating
customers:
“they
should
in
all
honesty
take
that
period
off
the
bill
at
least
for
TV
services”.
While
many
users
found
that
the
issue
was
resolved
on
the
evening
of
25
Sept,
some
found
it
took
longer
and
several
users
are
still
encountering
issues.
Outages
are
a
pain,
but
few
services
can
deliver
100%
perfection
100%
of
the
time.
However,
it
seems
that
some
customers
are
more
annoyed
by
Sky’s
communication.
As
one
disgruntled
poster
wrote
earlier
today,
“No
communication
from
Sky
as
to
the
cause.
Will
be
pulling
the
plug
on
Sky
services
unless
I
get
a
reasonable
explanation
as
to
the
cause
and
compensated
for
temporary
loss
of
services.”
Another
user
has
been
offered
£5
off
their
bill
after
being
without
service
for
six
days,
an
offer
that
wasn’t
received
with
great
enthusiasm.
We
rated
the
Sky
Stream
as
delivering
excellent
image
quality
in
our
full
Sky
Stream
review,
but
noted
that
it
had
some
technical
irritations
–
and
obviously
it
not
working
at
all
is
quite
the
irritation.
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