A Brazilian court has dealt a major blow to Apple’s tightly controlled ecosystem, ordering the tech giant to allow sideloading on iOS within 90 days. The ...

Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies on rigid ...

A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike traditional client-server VPNs that ...

Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines? With a VoIP gateway you won’t ...

Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact ...

From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and critical business processes. ...

Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you ...

A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured ...

RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with its ability to ...

Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re often used by small to medium-sized offices. ...

A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on your network and uses key metrics to ...

Confused about network security keys? You’re not alone. This guide includes step-by-step instructions on how to find your network key for the four most ...