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A Brazilian court has dealt a major blow to Apple’s tightly controlled ecosystem, ordering the tech giant to allow sideloading on iOS within 90 days. The ruling follows similar mandates in the EU, signaling a global push for more open digital marketplaces. With Apple commanding nearly 60% of the U.S. mobile market and over 62% […]
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies on rigid menus and keypad inputs — smart IVR can interpret spoken language, ask clarifying questions, and adapt its responses based on customer needs. This creates a smoother, faster experience that leaves […]
A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike traditional client-server VPNs that route traffic through a central server, a mesh VPN connects each device directly to others, allowing for faster, more efficient data transmission. This decentralized approach ensures that every team member can […]
Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines? With a VoIP gateway you won’t have to replace your existing phones, fax machines, or other equipment. This saves money on new hardware and avoids the hassle of retraining employees who are comfortable with the […]
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or […]
From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and critical business processes. Protecting cloud-based infrastructures with robust security standards is crucial for modern organizations. Cloud network security is a popular approach. But is it right for your business? Read on to find out. 1 […]
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The key difference between predictive and progressive dialers is […]
A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured or weakly protected networks like those at public libraries and coffee shops. From a business perspective, VPNs keep business data secure when employees work with sensitive material like trade secrets and […]
RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with its ability to improve efficiency gains in business operations. RPA uses software bots to automate tasks, eliminating the need for people to perform manual labor and other tasks that involve rote, repetitive processes. RPA is […]
Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re often used by small to medium-sized offices. They have a dial pad and special buttons that let users route calls to other extensions or access features like hold or transfer. A key phone system has […]