call center software features

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How Smart IVR Unlocks a Better Caller Journey

Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies on rigid ...

DA Gadgets January 10, 2025

Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)

Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you ...

DA Gadgets December 20, 2024

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